Refund And Replacement Policy
Exchange and Replacement Policy
We want you to be happy with your purchase! Here’s how our exchange and replacement policy works:
- You can exchange or replace an item within 15 days of receiving it if you have an issue with the color, size, or simply don’t like it.
Return and Refund Policy
We are committed to providing you with quality products.
We will provide a return or refund if we deliver a faulty, damaged, or wrong product.
You must make your claim within 15 days of receiving your parcel.
Delivery charges are non-refundable.
Important Notes for All Claims (Exchanges, Replacements, Returns, and Refunds):
Condition of Item: To be eligible, your item must be unused and in the same condition and original packaging as when you received it.
Proof of Purchase: You’ll need your receipt or proof of purchase. For faulty or damaged items, please make a video while unboxing your parcel to show it was our fault.
Contact Us Immediately: Please contact us as soon as possible if you have an issue. For faulty goods, we will offer a full refund or exchange within 7 working days of your claim.
Refunds (If Applicable)
Once we receive and inspect your returned item, we will notify you via email or your contact number about the approval or rejection of your refund.
If approved, your refund will be processed, and the credit will be automatically transferred to your provided account within 7 working days.
Shipping Costs for Exchanges and Replacements
You are responsible for paying the shipping costs for exchanging or replacing returned items.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping charges will be deducted from your total refund amount.
